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Microsoft Xbox

Microsoft Xbox

Engagement: Xbox editorial programming

Our content team provides editorial oversight for the Xbox console dashboard, and produces user communications and troubleshooting content to support and engage the Xbox community.

Roles

Editors, Writers, Proofreaders/QA, Designers, Producers, Production managers

Microsoft Xbox Dashboard
Microsoft Xbox Mixer

Background

Microsoft Xbox Dashboard (German)

See local market example

To free up Microsoft employees to concentrate on program management, the Xbox group needed an outsourced team that could produce excellent content for the Xbox community, work with little direction, and define and own all publishing processes. The work is time consuming and requires a high level of detail, ability to define and adhere to specific processes, and specialized skillsets. Xbox needed people who are both experienced and dedicated to this work. Our team has the historical, institutional, and expert content knowledge, as well as employee stability, to fully support Xbox’s mission of providing the world’s best game console experience.

Outcomes

Our content team provides editorial oversight for multiple communications channels for the Xbox platform, including the console/dashboard that users see when they sign in to Xbox. The dashboard’s tiles and buttons feature both system-generated and editorially-generated content. We produce most of the editorial content, including editors’ picks and images, and focus on providing troubleshooting and community support to improve the value and use of the console itself.

Our team also handles the official messaging from the Xbox team and other product teams at Microsoft that want to communicate with the Xbox community. These user-direct messages are promotional or regulatory. Our team also creates posts and tracks metrics for the Twitter-type Xbox feed available to everyone on the Community tab. The posts promote exciting and timely content, like upcoming events or rare achievements. We also create and manage complex troubleshooting workflows as well as quizzes about the games. The quizzes build awareness, provide fun things to do, and drive community interest.

Our content support is international. Xbox has tiered markets; everything we do goes into the primary markets (Germany, France, United States, United Kingdom, Canada), and 25 to 50% of the content goes out to secondary markets made up of 26 different locales.

View live site

447

Pieces of content updated/published per week

15

Direct messaging campaigns per week

5,178,869

Users contacted directly per week

Take a closer look at our teams in action

  • Microsoft Xbox Dashboard

    Microsoft Xbox

    To suppoort the Xbox community, our editorial programming team produced daily targeted content for the Xbox dashboard, apps, and promotions.

    Details
  • Microsoft Bing home page

    Microsoft Bing

    Our content support team supplies strategy, writing, editing, and production for Microsoft Bing’s home page and search engine results pages.

    Details
  • Microsoft Office Blog

    Microsoft Office Blog

    Our team provided editorial oversight and workflow management for the Office blog, ensuring 50+ posts a month were edited, reviewed, and published across 25 product channels.

    Details
  • Microsoft Licensing home page

    Microsoft Licensing

    Our team managed Licensing’s high-volume online publishing, delivering seamless quality across numerous languages and subsidiaries for 12 years.

    Details
  • Avvo.com Stories Blog

    Avvo.com

    Our crack team of writers and editors produced hundreds of feature articles a year for the Avvo Stories blog and Lawyernomics site.

    Details
  • Microsoft AI for Earth home page

    Microsoft AI for Earth

    Our team provided design and site management support for AI for Earth, Microsoft’s program for addressing environmental challenges through AI.

    Details
  • Archer & Associates home page

    Archer & Associates

    Our team redesigned and edited Archer & Associates’ site to better reflect its business goals and give potential clients clearer calls to action.

    Details

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1235A NE 88th Street
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(425) 831-7130

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